Having a complaint from one of your guest from Airbnb can be a bummer. A lot of people today decided to have their property rented thinking that it is easy money. Though it is a growing market, you have to know exactly what you are getting into. In reality, it takes a lot of work. You get to encounter different types of people. And though these guests are paying half of what they are going to pay in a hotel, their expectations remain high. And for this reason, you have to know how to please them and avoid the complaints.
It is quite common today that homeowners encounter complaints from guests. Guests tend to become picky regarding the services that they get. Here are some tricks that you can implement in order to still maintain a good review.
Provide a Good First Impression
It is important to always start with a good first impression. Here, you will be able to keep the interest of your guests. Also, there are instances when even if you made a mistake somewhere along the way, they will be more forgiving on your part. They will be able to just let some small things slide because they saw you made an effort to make a good impression from them.
Establish Good Communication
You also want to make sure that you are going to have a good communication with your guests. You want to be able to talk to them. Be sure that you are going to know what are the things that they need. This is especially true if they are staying for a couple of days. Do they need extra towels? Perhaps, they need someone to clean the space? These are just some of the most basic things that you can cover for your guests.
Always ensure that you provide something extra
You also want to make sure that you are going to show them that they are really welcome. The best way to do this is to always do something extra. For instance, why not provide them with the best snack that the place is known for? This will keep the place warm. Also, you can even have a personally written note and remind them to feel at home.
Next, the most common complaint that guests will have is the cleanliness of the place. If you are going to have your property rented. always make sure that it is clean. If you can’t do the cleaning all on your own, it is a good idea that you hire professionals. By hiring professionals, you can actually guarantee that everything is going to be well-maintained.
If you are going to have a problem with your rental, it is also a good idea that you know exactly why you are having such bad reviews. Is this something that you can fix? Or maybe, is it something that you can improve on? By knowing the problem, you become aware of what to fix. You can address it and even tell your future guests that these issues have been addressed already.